Customer FAQ


Question: What is PayPal?

Answer: PayPal is the most popular online payment service in use today that it is a secure and trustworthy payment processing service which allows you to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). With a securely encrypted through PayPal’s server, we cannot see your card number. This limits the risk of unauthorized use and access. Note that you don't need necessarily an PayPal account to order.

Question: After making a payment, can I change my billing or shipping information?

Answer: FPlease make sure your address in PayPal and your email are correct. We will only follow your address listed in the PayPal payment for the delivery address. If the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. However, if you want to make a change, please contact us as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address.

Question: How do I know if my payment has been received?

Answer: If your payment has been received, you will get an notification email to inform you about your order from PayPal and from us, asking you to confirm once again your delivery address.

Question: Do you provide an invoice?

Answer: Yes. Once we have received an order and the payment has been cleared, the invoice will be sent to you via email on request.

Question: Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

Answer: For your convenience, we have other payment methods such as Wire transfer, T/T, and Western Union. If you need to use other payment methods to pay for your order, please contact us with your request or sales enquiry and we will respond to your email query within hours.


Question: How do I change the shipping method?

Answer: Once you have placed an order, the shipping method should not be altered. However, you can still contact us. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

Question: How do I change my shipping address?

Answer: If you wish to change the shipping address after you have placed an order, please contact us as early as possible during the order processing stage to indicate your request. In this case, if the package has not been dispatched yet, we will be able to ship to the new address but if the package has already been shipped, then the shipping information will not be able to be changed.

Question: How do I know if my items have been shipped or not? How long do I wait until my order is sent out?

Answer: Your item will be sent between 24-48 hours after the payment is cleared by PayPal. We will send a notification email with the tracking number to your registered email address and you can check the item delivery status online by accessing the website of the relevant delivery company. Please make sure that your email address is correct.


Here are a few websites where you can track for packages:

Question: When will I receive my items?

Answer: The delivery time depends on the shipping method, the destination country and as well as on the shipping method used. The package will be shipped from Thailand via Standard Small package Airmail.

Answer: The standard shipping times are as follows:

  • for USA, Canada, Australia, it takes about 12 to 20 business days.
  • for UK, France and others European countries, it take about 10 to 25 business days.
  • For South America and others countries, it takes about 15 to 30 business days.

Answer: If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, we will work on the issue until there is a positive solution.

Question: If Customs duties are incurred, who is responsible for them?

Answer: Customs is a governmental agency responsible for regulating the shipments entering a specific country or a region. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. Our company does not add taxes, VAT, duty, or any other hidden charges.

After Sales FAQ's

Question: How can I cancel my order?

Answer: If you have already paid for an order and want to cancel it, please contact us before 24 hours.

If you are not sure about your order or you wish to change it, please contact us and we can put the order on hold while you decide. This will suspend the packaging process while you make changes. If the package has already been dispatched, then we are not able to cancel or change the order.

Question: How can I return purchased items?

Answer: Before returning any items. Please make sure that you understand our return policy and that you meet all the criteria.

The first step is to contact us and please provide us the following information:

  • a. The original order number transaction from PayPal.
  • b. The reason for the exchange/cancel
  • c. Photographs clearly showing the problem with the item
  • d. Details of the requested replacement item
  • e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note containing your order number or PayPal ID so that we are able to locate your order information. The return can only be initiated within 7 calendar days upon receipt of your items. We can only accept returned products that are in their original condition. All customers will be responsible for the return shipping fee. Although we carefully check all our products for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or products without their intact packaging will not be accepted for refund.


Customer satisfaction is very important for us. If you have any question, any problem (delivery delayed, products damaged...), our Customer Service will be pleased to assist you. We strive to answer all questions and resolve any problem as quickly as possible. Send us an email and we will get back to you within hours.

Pueraria Mirifica
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certified product
Dermatologically tested
Free delivery worldwide
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